How do I contact you?
Email us at any time at firstname.lastname@example.org, we’d love to hear from you!
Where can I get updates from ARLET KUNS?
If you want to get exclusive content, news and updates from ARLET KUNS, you can subscribe to our newsletter here.
You can also follow us on Instagram.
Can I return or exchange?
ARLET KUNS is committed to 100% make you fall in love with the item you’ve purchased! We accept free exchanges or refunds within 14 calendar days from the receipt of the merchandise.
Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
Can I cancel my order?
Sure you can! You have 24 hours to change your mind and cancel your purchase.
How do I cancel my order?
E-mail us at email@example.com requesting to cancel your order within 24 hours from your purchase.
SHIPPING & DELIVERY
Where do you ship from?
We are based in Barcelona, Spain.
What countries do you ship to?
We currently ship to USA, Central Europe, UK, Italy, Germany, Spain and Portugal.
What can I do if you don’t ship to my country?
We like your interest on purchasing our products. Even though we don’t ship to your country, you can e-mail us at firstname.lastname@example.org and tell us which product you want to buy and where do you live. We’ll do our best to ship to your country!
How do I track my order?
Tracking numbers are provided for all orders. For an up-to-date status of your order, you can enter the tracking number that we have provided to you.
To monitor the status of your order, customers may visit UPS official website and insert the given tracking number in the specific area “Track Your Shipment”.
How many days does it take for my order to arrive?
USA: approximately 48-72h
UK / GERMANY / IT: approximately 4-5 working days (standard shipping). We also offer you an express shipping of 24-48h with an extra cost of: 10€ (option available during check-out process)
SPAIN / PORTUGAL: approximately 4-5 working days (standard shipping). We also offer you an express shipping of 24-48h with an extra cost of: 8€ (option available during check-out process)
REST OF CENTRAL EUROPE: approximately 4-5 working days (standard shipping), We also offer you an express shipping of 24-48h with an extra cost of: 10€ (option available during check-out process)
How much do I pay for shipping?
We offer a free shipping and returns to USA, Central Europe, UK, Italy, Germany, Spain and Portugal.
How much duty and tax will I have to pay?
We take charge of any duty and tax at your country.
My order won’t go through. What’s happening?
Chill & re-fresh the website.
I received my order but one or several items are missing?
As we are human beings, we make mistakes but we’ll solve any problem caused. E-mail us at email@example.com to fix it asap.
¿Where do we get our recycled products?
We can find our recycled materials anywhere at any time. We usually get them from thrift shops and flea markets.
¿How do we choose the products we’ll work with?
We usually choose for a long-lasting material like denim but We also work with different recycled fabrics. Anything that we can use and become a garment and not a waste.
¿Why do you have to purchase an ARLET KUNS?
By purchasing an item from ARLET KUNS you’ll be wearing a one of a kind garment made of recycled clothes.
How can I clean my denim customized jacket?
Each denim piece undergoes a heat wash process that sets the paint, making them extremely easy to care for. Simply turn the item inside out, run the gentle cycle with cold water. Strighten the jacket and put it on a hanger to dry. Iron inside out.
How can I clean my leather customized jacket?
We recommended you take it to a professional leather cleaner. When your jacket is at home, always hang it so it can hold its natural shape. If you prefer to keep your jacket in a garment bag, nylon bags are preferable to plastic.